← Back to Legal Documents

Refund & Cancellation Policy

Effective date: 23 May 2026

1. Digital Product Acknowledgement

Trefnus Resource is supplied as digital content delivered electronically and is not supplied on a tangible medium. The Application begins to be performed as soon as you activate it via the magic-link authentication process. By activating, downloading or installing the Application, you expressly request immediate performance and acknowledge that, once performance has begun, you may lose your statutory right to cancel digital content under: (a) the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; (b) Directive 2011/83/EU of the European Parliament and of the Council on consumer rights; and (c) any equivalent law applicable to you.

2. Cooling-Off Period (UK / EU Consumers)

Where applicable consumer law grants you a 14-day right to cancel for any reason, this right applies only until the moment performance of the digital content begins. Performance begins at the earliest of: (a) you clicking a magic-link sign-in URL; (b) the Application’s licence verification successfully completing on any Device; or (c) you otherwise accessing any feature of the Application. After that point, the statutory right of withdrawal is lost.

If you wish to exercise your cooling-off right before performance has begun, email refunds@trefnus.com within 14 days of purchase stating your order reference and email address, and we will issue a full refund within 14 days of receipt of the cancellation notice.

3. 30-Day Money-Back Guarantee (Goodwill)

In addition to (and not in place of) your statutory rights, and as a goodwill measure, we offer a discretionary money-back guarantee within thirty (30) calendar days of your original purchase, subject to the eligibility and exclusion conditions below. The 30-day window runs from the date of purchase, not from first use. Refund requests received after 30 days will be refused as time-barred.

4. Refund Eligibility

To be eligible for a goodwill refund under Section 3, all of the following must be true:

• your written request is received by refunds@trefnus.com within 30 days of the original purchase date;
• the request comes from the email address used to purchase the licence;
• the request includes the order reference and a brief reason for the refund;
• your account has not been suspended or terminated for breach of the Terms of Service or the Acceptable Use Policy;
• you agree to immediate cessation of use, deletion of the Application from all Devices, and revocation of your licence.

5. Refund Exclusions

No refund will be issued in any of the following cases:

• more than 30 days have elapsed since the original purchase date;
• the licence has been used continuously for more than 30 days, or activated on more than three Devices;
• refunds have previously been issued on the same account;
• the account has been suspended, restricted or terminated for breach of any of our legal terms;
• the request is based on a feature limitation, design choice, third-party service availability (e.g. Supabase, content delivery network), browser-specific behaviour, operating-system update, hardware compatibility issue or device-limit issue that is documented in the Application or in our legal documents;
• the request relates to loss of, corruption of, or inability to recover, your local data (see Section 8 of the Terms of Service and Section 5 of the Disclaimer);
• the request is based on the Application’s lack of features advertised by a competitor or required by a third party;
• the request relates to a free, beta, preview, evaluation, demo or NFR (not-for-resale) licence;
• the request is fraudulent, abusive, made in bad faith, or part of a chargeback initiated without first contacting us;
• the purchase was made through a third-party reseller, app store or marketplace (in which case the reseller’s refund policy applies);
• the request relates to taxes, payment-processor fees, currency conversion costs or bank charges, none of which are refundable.

6. Cancellation Procedures

You may stop using the Application at any time. Cancellation does not, by itself, entitle you to a refund. To cancel:

• remove your Devices via Settings > Devices;
• clear browser storage for the Application’s origin;
• uninstall the PWA (if installed) via your operating system or browser;
• email refunds@trefnus.com if you wish your account-level data (email, Supabase user ID, device records) to be deleted in accordance with the Privacy Policy.

7. Subscription Terms (Where Applicable)

If your licence is offered on a recurring subscription basis, the following additional terms apply:

• subscriptions renew automatically at the then-current price until cancelled;
• you may cancel renewal at any time, taking effect at the end of the current billing period;
• cancellation does not entitle you to a pro-rata refund of the current billing period;
• partial billing periods, unused time and unused features are not refundable;
• where required by law, statutory consumer rights are preserved.

8. How to Request a Refund

Send an email to refunds@trefnus.com from the email address on the licence, including:

1. your order reference and purchase date;
2. the email address associated with the licence;
3. a brief description of why you are requesting a refund;
4. confirmation that you will cease using the Application and remove it from all Devices if the refund is approved.

9. Refund Processing

We will acknowledge eligible refund requests within five (5) business days. Approved refunds are processed within fourteen (14) calendar days of approval, using the original payment method. The time it takes for funds to appear in your account depends on your payment provider and is outside our control. Currency-conversion losses, payment-processor fees and bank charges are not refundable. We may, at our option, issue refunds as account credit rather than as cash where the original payment method is no longer available.

10. Price Changes

We may change the price of the Application or any subscription at any time. New pricing applies to new purchases and to renewals occurring after the effective date of the change. Price changes will not retroactively increase any fee already charged to you for a current billing period.

11. Consumer Rights

If you are a consumer based in the United Kingdom, European Union or European Economic Area, nothing in this Policy limits or excludes any statutory right you may have, including (where applicable) the right to digital content of satisfactory quality, fit for purpose and as described, under the UK Consumer Rights Act 2015 or equivalent EU/EEA legislation. Where the law gives you a remedy we have not voluntarily offered, that statutory remedy continues to apply and prevails to the extent of any conflict with this Policy.

12. Disputes

Any dispute arising from this Policy is subject to the dispute resolution, governing law, binding arbitration and class action waiver provisions of the Terms of Service. You agree to contact us at refunds@trefnus.com and attempt informal resolution for at least 60 days before initiating any formal proceeding or payment-card chargeback.

13. Contact

Refund requests: refunds@trefnus.com.
Billing questions: billing@trefnus.com.
General support: support@trefnus.com.